IT Operations Specialist

Looking for a proactive and detail-oriented IT Operations Specialist to support and scale our growing IT infrastructure and user operations. In this role, you'll be instrumental in ensuring the reliability and efficiency of our day-to-day technology environment, while also contributing to the implementation of new tools, systems, and process improvements. You’ll be reporting to the Senior Manager, Global IT Operations and partnering closely with internal teams to ensure our technology environment remains efficient, secure, and user-friendly, contributing directly to Ignition’s operational excellence. You will provide hands-on technical support for hardware, software, and systems issues across global users and handle daily IT operations including help desk requests, ticket management, and user troubleshooting. You will also support onboarding and offboarding processes (accounts, hardware setup, access provisioning). You will primarily work in the NAMER timezone as part of a global “follow-the-sun” support model, alongside teammates covering the APAC and NAMER regions.