Manager, Customer Training and Genesis Operations

The Manager, Customer Training and Genesis Operations will report to the Vice President of Customer Training, U.S. As a leadership team member, this individual will be a key player in leading and developing a regional operations team. Customer Training and Genesis are highly logistical functions that rely on strategic and efficient business processes and workflow. This individual will evaluate our current processes and focus on implementing strategic and efficient business processes that lead to operational excellence. Collaborate with training leadership to ensure that Intuitive technologies and advanced tissue models are effectively planned and resourced at the training centers. Manage the operations team's capacity through time studies; recommend resources needed. Evaluate & optimize process improvements regionally and across the global Customer Training organization. Oversee business system development, management, and maintenance. Manage Agile submissions. Provide input to the budgeting, reporting, planning, and auditing process in collaboration with leadership. Effectively manages diverse communications cross-functionally, internally, and externally.