Member Service Specialist I

This is a remote position responsible for maintaining positive customer relationships by responding to a high volume of incoming customer inquiries via phone regarding all of HealthEquity's spending account products. The specialist will proactively provide information and education to customers about IRS regulations and various spending accounts, claims processing and reimbursement procedures. Key responsibilities include researching and responding to phone inquiries, educating members on products and services, providing accurate information, serving as a customer advocate, and resolving negative member experiences. Candidates must reside in specific states (AZ, AR, FL, GA, IA, ID, IN, KS, KY, MO, MS, NE, OH, OK, SD, TN, TX, UT, WY) to be eligible. The role requires strong communication, problem-solving, and interpersonal skills, as well as proficiency with Microsoft Office and the ability to navigate multiple computer screens.