IT Helpdesk Support Engineer

The primary responsibilities for this role include ensuring optimal service availability and performance, as well as efficiently identifying, categorizing, and resolving application, network, and system issues. The candidate will also be responsible for clearly communicating changes, upgrades, improvements, and integrations company-wide. Additionally, they will provide effective assistance and maintain open communication with other departments, carriers, contractors, and staff. Provide remote, first-level, and second-level support to end users for technical issues and service requests. Provision user accounts for Active Directory, email, and other internal/external applications. Perform administrative tasks such as password resets and MFA resets. Monitor service desk queues and provide users with status updates and closure details via the ticketing system. The ideal candidate will possess strong interpersonal skills to effectively handle client complaints, as they will generally be the primary point of contact for these issues.