Senior Director, Global Infrastructure Operations

The Senior Director, Global Infrastructure Operations will play a key role in enterprise technology operations, supporting global IT service delivery, infrastructure modernization, and operational resilience. This leader will oversee global infrastructure, including helpdesk services, end-user computing, and back-office systems, while driving continuous improvement and secure, scalable operations. Lead and mentor a global team of infrastructure professionals to deliver high-quality IT services. Define and execute a global infrastructure roadmap aligned with business strategy and priorities. Oversee 24x7 global helpdesk operations to ensure strong service levels and user satisfaction. Manage end-user computing environments, including provisioning, lifecycle management, and support. Ensure uptime, scalability, and performance across back-office systems and enterprise platforms. Maintain and optimize vendor and partner relationships for infrastructure and support services. Lead infrastructure security efforts, including endpoint protection, identity and access management, and data loss prevention. Drive modernization initiatives such as cloud migration and infrastructure automation. Develop and maintain infrastructure architecture standards across systems, networks, and cloud environments. Present performance metrics, risks, and key initiatives to executive leadership in a clear, data-driven manner.