Support clients and internal stakeholders as a day-to-day operational point of contact for Email and SMS channels.
Assist with account setup, implementation, and monitoring of email and SMS performance and deliverability.
Maintain SOPs, runbooks, and documentation, and provide backup coverage for routine operational tasks.
TrueML is a mission-driven financial software company that uses machine learning to create better customer experiences for distressed borrowers. The team includes data scientists, financial experts, and customer experience fanatics building technology to serve people with unique needs.
Serve as a knowledgeable resource for teams and customers navigating email deliverability challenges.
Guide high-volume senders through migrations and IP warm-ups to protect sending reputation.
Build ISP relationships, conduct performance analyses, and provide strategic improvements.
Hightouch is an Agentic Marketing Platform that powers end-to-end campaigns with a Composable CDP. Founded in 2019 and headquartered in San Francisco, the team is ambitious and impact-driven, with humility and kindness core to its culture.