Senior Customer Success Manager (French-Speaking)

Drive the expansion, retention and adoption of a strategic account portfolio within the Customer Success Team. With your strong experience in managing C-level stakeholders and multi-threaded sales processes, you'll own the full sales cycle from opportunity detection to deal closure, driving substantial revenue growth from our customer portfolio along with building strong customer satisfaction and expand their Prismic usage. Own and manage a portfolio of high-value clients, from innovative startups to established Fortune 500 companies, guiding them through every stage of their journey with Prismic as their primary point of contact. Build and execute mid- to long-term strategies to maximize cross-sell (primary goal) and upsell (secondary goal) opportunities. Engage with C-level stakeholders to build trusted relationships and deliver actionable insights that align with their strategic goals. Act as a trusted advisor, advocate, and coach to help clients achieve their strategic objectives, building deep and meaningful relationships with multiple contacts, including executive stakeholders.