Customer Service Representative

Receive and document customer concerns while ensuring all relevant information is correct in a timely manner. Ensure all company procedures are followed and accurate trip data is input in our systems. Demonstrate a personal commitment to producing high-quality work. Refer unresolved customer grievances to designated department for further investigation and resolution. Multitask effectively and efficiently to extract necessary information from multiple systems. Review and educate members on our services and their insurance coverage. Requirements include a High School Graduate or General Education Degree (GED), 0-2 years of related experience, 6+ months contact center or customer service experience, strong organization, written, and verbal communication skills, and the ability to type 35wpm or more. Proficiency in Microsoft Office Suite, ability to talk and type simultaneously, willingness to work overtime, ability to work independently, and sound decision-making skills are also needed.