Job Description
Lead the consolidation of product feedback and tooling into Cycle, including mapping inflows from CSMs, Marketing, Support, and spreadsheets. Set up and maintain Cycle as the system of record for product input—owning taxonomy, permissions, job-to-be-done tagging, and cross-functional onboarding. Build and deploy Slack-based AI bots to answer common internal product questions. Audit, document, and modernize existing product workflows, identifying opportunities for AI augmentation or automation. Collaborate with Product and Design leads to archive and clean up legacy content in Notion—removing stale docs and improving findability. Serve as a go-to partner for product tooling support, documentation hygiene, and scalable workflow development across the org.
About Customer.io
Customer.io powers automated communication that people actually want to receive by helping teams send smarter, more relevant messages using real-time behavioral data.