Merchant Success Enablement Manager

ShipBob

Remote regions

US

Benefits

Job Description

Enablement Strategy and Implementation: Design, rebuild, and scale the enablement function. Architect consistent documentation, training programs, and playbooks. Ensure teams have the tools and knowledge to thrive.

Training and Onboarding: Build new hire onboarding experiences. Design role-specific training programs. Champion continuous learning through development programs.

Resource Creation and Communication: Create scalable resources like playbooks and SOPs. Craft compelling talk tracks and policy documentation. Develop engaging curriculum and events to inspire learning.

Collaboration and Partnership: Partner on customer-facing initiatives, shaping reviews and plans. Build strong cross-functional partnerships with Operations and Revenue.

About ShipBob

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants.

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