Payment Experience Associate I

Flywire is seeking a Payment Experience Associate I to serve as the first point of contact for customers, guiding them through their payment process. The role involves possessing broad knowledge of Flywire's business, solving complex payment inquiries, and liaising with various departments in a fast-paced environment. Key responsibilities include understanding company products and policies, addressing customer questions via various channels, proactive payer outreach, and solving payment problems using software tools. The associate will also collect feedback, stay updated on product features, participate in new projects, support team members, and adapt to evolving responsibilities. Qualifications include proficiency in English and French, 3 years of customer support experience, and strong written and verbal communication skills.