Global Escalations Specialist

Our Global Escalations team, within the Member Experience org, is dedicated to supporting and protecting our user base. We are looking for a Global Escalations Specialist to help us handle member escalations spanning Trust & Safety and support policy. In this role you will protect our ecosystem, prevent fraudulent activity, enforce our TOS, and help improve the Match Group experience. You will investigate, troubleshoot, and drive our most sensitive complex escalations to resolution, spanning topics across Trust & Safety and member support. You will investigate bug and app functionality reports and work with Engineering to help them resolve issues and collect user feedback on new product and feature rollouts. You should be comfortable dealing with high pressure issues, gray areas and policy/process changes, and address sensitive content issues. You will also communicate & co-ordinate with cross-functional partners across Member Experience, Engineering, Comms, Marketing, Legal, and outsourced partner teams.