Program Manager

Reporting to the Director of Strategic Portfolio Management, the Program Manager will be responsible for managing and executing a portfolio of projects deemed as strategic for the enterprise. This is a critical role that focuses on the execution of strategy in partnership with Product, Marketing, Sales, Legal, Professional Services, Customer Success, Finance and other cross-functional stakeholders. The Program Manager will work independently or with other project managers to manage and mitigate risks on the assigned portfolio. This role provides hands-on guidance to project team members to deliver on the objectives of the assigned program. To accomplish all of this, you will need to use your SaaS technology, implementation, project/program management experience, and business acumen to build effective cross-functional partnerships, influence the business, and use organizational skills to navigate ambiguity. You will work in conjunction with technology, business Leaders and cross functional teams to successfully launch projects. This is a highly visible role interfacing with all levels of stakeholders across the business. The Program Manager will provide program leadership and oversight on strategic initiatives ensuring successful delivery, partner with responsible working group members to define objectives of the program and align them across projects in the program, and ensure that execution aligns with the defined strategy. The role also involves promoting the efficient completion of projects, reporting on program performance metrics, and assisting with project scoping from ideation to execution. Manage risks and proactively manage escalations.