Mediator and Intake Specialist

Responsibilities:

• Communicating and interacting with consumers and businesses on consumer-related complaints;
• Analyzing, documenting, researching, and resolving consumer complaints in accordance with the laws, rules, and regulations enforced by DCWP;
• Maintaining Agency database and providing reports as needed.

Qualifications:

• A four-year high school diploma or its educational equivalent.
• One year of satisfactory clerical experience.
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.