Customer Success Manager

Juniper Square’s Customer Success organization is responsible for onboarding customers, driving usage and adoption of the product, and ensuring customer satisfaction. Use relationship management and project management skills to support customers who are transforming the way they do business by using Juniper Square. Be a product and industry expert to help customers achieve their goals while advocating internally to ensure Juniper Square’s products continue to exceed expectations! Manage a portfolio of 60-75 existing customer accounts. Work with end-users of the product on implementation, onboarding, product adoption, and renewals. Review customer metrics for product adoption, client satisfaction, and customer goals. Develop advanced knowledge of the customer, product, and industry. Contribute to internal projects that improve operational infrastructure. Work with product and engineering teams to create new product features that reflect the voice of our customers.