Support Engineer

As a Tier 2 Support Engineer, you will play a critical role in ensuring the smooth operation of Axuall's platform by addressing and resolving technical requests escalated through the support system. You will need to apply your technical knowledge to triage, escalate, and resolve technical requests from clients and internal team members. Additionally, you will need to respond promptly to requests, quickly assessing the root cause, potential workarounds, and options for resolution. Collaboration is key as you foster communication between product management, engineering, and support teams. You'll also contribute to creating and improving workflows for triaging and escalating support tickets, develop internal tooling for better visibility into underlying issues, apply software testing principles for issue identification, and contribute to team growth with innovative ideas. The role requires familiarity with PostgreSQL, scripting languages like Python and Bash, RPA automation, and logging/monitoring systems.