Senior Solutions Engineer (Customer-Facing)

Responsibilities:

• Act as a trusted technical advisor through all customer lifecycle stages including implementation and disaster recovery testing.
• Improve customer experience by participating in onboarding meetings and account reviews, providing technical expertise.
• Serve as the technical voice of the customer, identifying product gaps and capturing feature requests for engineering.

Requirements:

• 10+ years of experience in a technical, customer-facing role at similar companies with deep cloud expertise.
• Microsoft Certified: Azure Solutions Architect Expert or equivalent, with working knowledge of Active Directory and Kubernetes.
• Skilled at troubleshooting cloud networking and passionate about collaborating to understand and solve core customer problems.

Compensation and Environment:

• Competitive salary and company equity package with fully employer-paid health benefits and unlimited PTO.
• Small, collaborative team environment offering lots of autonomy and the opportunity to work on cutting-edge cloud technology.
• This is a full-time remote role within the US, requiring occasional travel for customer meetings and industry events.