Job Description
The Value Services Operations (VSO) team is dedicated to ensuring the Value Services team has the data, processes, and insights required to deliver world-class services and maximize the value our customers achieve with Coupa. In this role you will focus in Customer Success Performance Analysis, reporting on key metrics through CS Operational tools Reporting & Dashboarding: Develop, maintain, and enhance reports and dashboards in Salesforce and Google Sheets to provide clear, actionable insights for Value Services leadership and the wider Chief Customer Officer organization. You will act as a subject matter expert for Value Services data in Salesforce, providing Strategic Insights: Go beyond simple reporting to identify trends, patterns, and areas for operational improvement. Proactively present findings and data-backed recommendations to stakeholders. You will also improve processes by collaborating with cross-functional teams (including Customer Success, Support., Sales, Finance, and IT) to refine and streamline the end-to-end operational processes that support the PS team.
About Coupa
Coupa empowers businesses with a total spend management platform using community-generated AI.