Job Description
Support is the engine that keeps users active and happy at The Mobile-First Company, and you can shape how support works from the ground up as the first full-time Support hire. You’ll talk to real users every day, fix problems fast, and shape how we support the next 100,000 users. Answer user questions directly in Intercom, across chat, email, and text, making sure every customer gets clear, fast, and helpful replies. You’ll use Fin AI to handle the basics and speed up response time, while stepping in personally when the situation needs context, empathy, or human judgment. Support top customers with hotline access, proactive texts, and personalized help to solve issues quickly and keep them engaged. Troubleshoot product issues across mobile platforms, porting, billing, and CRM integrations, escalating what needs to be fixed and following up when it’s resolved. You’ll improve our support tools by writing macros, organizing internal replies, and updating help docs so the team gets faster and more consistent over time. Collaborate with the Product and Growth teams weekly to improve activation, retention, and onboarding — bringing real user insights to shape the roadmap.
About The Mobile-First Company
The Mobile-First Company builds mobile-first business software that feels like a consumer app, runs on AI, and spreads like a creator brand.