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Responsibilities:
- Lead the creation and structuring of the Managed Services area, including processes, rituals, metrics, and operating model.
- Collaborate with sales and practices teams to create commercial playbooks and position Agentic Ops in the market.
- Actively contribute to the Agentic Ops product vision: conduct user interviews, map journeys, prioritize features.
Requirements:
- Experience managing technical teams focused on support, operations, or managed services.
- Knowledge of SRE, ITSM, and modern service operation practices.
- Real understanding of artificial intelligence to make strategic decisions; fluent English for global client meetings.
Why CI&T:
- Opportunity to build a new practice from scratch with innovative AI agents.
- Work with a global team of 8,000 across 25 countries.
- Comprehensive benefits including health, meal allowance, and continuous learning.
CI&T
CI&T helps large enterprises transform the potential of AI into real business impact with AI deployment and tech-integrated solutions. With 8,000 employees across 25 countries, the company fosters a collaborative culture focused on innovation and AI-driven evolution.