Source Job

Brazil

  • Lead the creation and structuring of the Managed Services area, including processes, metrics, and operating models.
  • Collaborate with sales and practices teams to develop commercial playbooks and position Agentic Ops offerings.
  • Work closely with strategic clients to understand needs and ensure solutions deliver real impact.

SRE ITSM Artificial Intelligence Client-facing English

20 jobs similar to Manager (Agentic Ops)

Jobs ranked by similarity.

US

  • Define and execute the strategic vision for Managed Services operations, driving customer satisfaction and scaling delivery.
  • Lead, mentor, and grow high-performing teams while fostering a culture of accountability and client-centricity.
  • Partner with sales and engineering to expand service offerings, representing managed services in client meetings and RFPs.

3Cloud is a managed services provider specializing in cloud solutions and operations, helping clients achieve outstanding teamwork and results. They foster a culture of experimentation, candid feedback, and accountability, building diverse and inclusive teams that care about collective growth.

US

  • Lead and mentor an AI-first team of internal tool developers, owning the roadmap for our support experience.
  • Serve as a hands-on technical leader, writing and reviewing code in Python, TypeScript/JavaScript, and Apex.
  • Own Zendesk platform and integrations with Salesforce and ServiceNow, using AI to automate ticket triage and resolution.

Wiz is a cloud and AI security platform that connects code, cloud, and runtime to help teams secure cloud and AI applications. Trusted by over 65% of the Fortune 100, we are one of the fastest-growing startups, powered by Google, with a culture that values world-class talent and creative freedom.

Brazil

  • Own the Technology portfolio and track all IT, Security, and Product initiatives with owners, dates, statuses, and risks.
  • Run the operating cadence for the CTO, including meeting agendas, action items, vendor renewals, and budget tracking.
  • Drive follow-through across teams, surface blockers early, and escalate with recommendations to keep work moving.

Power Digital is an AI-Native Growth Firm that helps brands grow by combining world-class talent with proprietary technology. The company is people-first, with a culture built on curiosity, ambition, and accountability.

US

  • Own and continuously improve the end-to-end Product Development Process across Core and Experience product tracks.
  • Build and maintain process automation using Camunda 8 and design agentic workflows for product development.
  • Collaborate cross-functionally to simplify engineering operations and align product strategy with engineering execution.

The company is a global, remote-first technology organization driving AI-first software development and product innovation. It fosters an inclusive, collaborative culture with a strong focus on professional growth and distributed teamwork.

US 4w PTO

  • Lead migration from legacy ITSM to an AI-native platform, owning workflows, data, and integrations.
  • Design frictionless service and knowledge experiences from the employee's point of view.
  • Set AI agent guardrails and build a repeatable ESM onboarding model for non-IT teams.

Oura makes smart rings and an app that help people understand their readiness, activity, and sleep. The quickly growing health tech company is focused on living its values and supporting employees.

$104,800–$176,400/yr
North America Unlimited PTO

  • Own the technology, processes, and operational infrastructure behind GitLab's partner ecosystem.
  • Drive AI-powered automation and process governance for deal registration, quote-to-cash, and partner attribution.
  • Collaborate with Deal Desk, IT, Finance, and Legal to resolve escalations and improve partner operations.

GitLab is an intelligent orchestration platform for DevSecOps, helping organizations increase developer productivity and accelerate digital transformation. With over 50 million registered users and a high-performance, AI-driven remote culture, GitLab is trusted by more than half of the Fortune 100.

$145,000–$218,900/yr
US 22w maternity 12w paternity

  • Embed with strategic customer teams to drive SRE Agent adoption across their incident management lifecycle.
  • Build and contribute reusable agent tools, connectors, and skills to the core product.
  • Integrate with IaC, GitOps, CI/CD, and observability platforms while setting technical roadmaps.

PagerDuty is a global leader in AI-first digital operations, automatically detecting, diagnosing, and remediating issues to orchestrate AI agents and automated workflows. Trusted by two-thirds of the Fortune 100 and nearly half of the Fortune 500, the company is scaling rapidly and fostering a culture of innovation and belonging.

Brazil

  • Evaluate AI tools and solutions, including Generative AI, considering technical feasibility, costs, risks, and business alignment.
  • Support planning, execution, and documentation of Proofs of Concept (POCs), defining success criteria and analyzing results.
  • Collaborate on implementing and transitioning AI solutions to production, applying security, privacy, and responsible AI practices.

CI&T helps large enterprises transform AI potential into real business impact with AI deployment and tech-integrated business solutions. With 30 years of experience and 8,000 employees across 25+ countries, they foster a collaborative culture where AI is part of daily work.

Staff SRE

Blip
Brazil

  • Articulate technical infrastructure solutions with multiple platform squads, aligning stability and deliveries.
  • Structure the transition and scalability of cloud environments, ensuring operational efficiency.
  • Implement intelligent automation strategies using AI and evolve CI/CD pipelines for security and quality.

Blip is the largest conversational intelligence and messaging company in Brazil, operating innovation and operations hubs in Brazil, Mexico, and Spain, driving the operations of over 4,000 clients globally. They integrate data, AI, and context to orchestrate complete conversational journeys, transforming every contact into continuous learning and business efficiency.

US 4w PTO

  • Lead AI-powered support and automation operations in Member Services.
  • Oversee AI agent performance, governance, and continuous improvement.
  • Partner with Product, Engineering, and Operations to scale solutions.

Partner company in healthcare is advancing Member Services through AI-powered support and automation. It values innovation, accountability, and remote flexibility, with a focus on measurable operational outcomes.

Poland 5w PTO

  • Lead the Booking & Availability team, owning scheduling, availability, and booking notifications.
  • Stay hands-on in code, keep the team AI-native, and turn ideas into validated experiments.
  • Own people growth, performance, and reliability with Product and Design partners.

Docplanner creates healthcare technology that helps patients book care and doctors manage practices. It is part of a 2,500-person global company with a startup mindset, an emphasis on diversity, and a remote-friendly culture.

Brazil

  • Design and implement AI agent-driven workflows across the full software development lifecycle, from requirements to deployment.
  • Customize generative AI platforms, tune prompts, and integrate agents with Azure DevOps, Git, and CI/CD pipelines.
  • Ensure quality, security, and compliance by integrating SonarQube, Veracode, automated testing, and risk mitigation.

Brazil

  • Govern end-to-end software delivery value stream for an AI Content Support Agent.
  • Coordinate complex human-agent collaborative workflows and set clear autonomy boundaries.
  • Elevate AI fluency of cross-functional team and manage scope to ensure core deliverables.

CI&T helps large enterprises transform the potential of AI into real business impact with AI Deployment, AI-native execution, and tech-integrated business solutions. With 30 years of experience and 8,000 CI&Ters across more than 25 countries, they collaborate to build solutions with real impact, with AI integrated into work every day.

Latin America

  • Lead and grow a high-performing team of Solution Consultants focused on CRM and Industry workflows.
  • Partner with Sales Leaders to drive aligned account planning, opportunity strategy, and customer success.
  • Engage directly with customers, presenting ServiceNow’s value and shaping transformational programs in-market.

ServiceNow is a global market leader providing an intelligent cloud-based platform that connects people, systems, and processes to help organizations work smarter and faster. Founded in 2004, the company serves over 8,100 customers, including 85% of the Fortune 500, and fosters a culture of innovation and collaboration.

$140,000–$160,000/yr
Brazil

  • Lead client discovery and design technical RevOps solutions.
  • Architect integrations between GTM systems using APIs and automation.
  • Mentor delivery teams and advise senior stakeholders.

The hiring company is a partner of Jobgether, specializing in revenue operations and technology solutions for high-growth businesses. It operates with a remote-first culture and offers long-term career development.

$212,000–$265,000/yr
US

  • Lead the Dev AI team building AI tooling and infrastructure for developer productivity.
  • Shape technical direction for agentic coding tools and AI workflow platforms.
  • Coach and mentor Staff and Senior engineers to adopt AI capabilities.

Airbnb operates a global marketplace for unique stays and experiences, connecting hosts with guests worldwide. With over 5 million hosts and 2 billion guest arrivals, its culture is collaborative, low-ego, and focused on experimentation and learning.

Germany

  • Take operational ownership for your customers, from operations and development to implementation projects.
  • Run regular Jour Fixes, manage budgets, prioritize backlogs, and act as central escalation contact.
  • Drive AI and automation in daily delivery while coaching junior team members.

Mindsquare is an IT consulting company specializing in Salesforce and digital excellence. Its Salesforce unit of around 40 people values feedback, direct leadership with max six reports per manager, and a culture of taking responsibility and continuous learning.

Brazil

  • Lead the Discovery & My Account engineering team, owning delivery, quality, and reliability of the product selection and post-purchase journey.
  • Drive the transition to a native AI platform, managing capacity across roadmap, sustaining work, and on-call while tracking performance metrics.
  • Develop team members through 1:1s, feedback, and career growth, collaborating with product, design, and other engineering teams.

VTEX is a composable commerce platform empowering brands, distributors, and retailers to modernize their tech stack. With 2,600 clients and 3,500 stores across 43 countries, it fosters a remote-first, high-performance culture.

Brazil

  • Design, develop, and maintain conversational AI solutions and agentic workflows using Copilot Studio, Power Automate, and Python.
  • Build and integrate AI agents with enterprise data platforms, and architect scalable Azure infrastructure with CI/CD and Splunk monitoring.
  • Collaborate with international teams and leverage AI-assisted development tools to drive engineering quality.

The company builds intelligent AI solutions and enterprise automation systems for global organizations. It offers a collaborative senior engineering culture with strong technical leadership and a focus on professional development.

Americas

  • Lead a distributed team of forward deployed engineers across the USA and LATAM, building a culture of trust and shared standards.
  • Own delivery across multiple client engagements, accountable for scope, quality, timelines, and outcomes.
  • Be the technical voice with clients, running demos and architecture sessions while staying close to the code.

We are a data, AI and digital engineering consultancy certified across Microsoft, Anthropic, and Databricks, turning AI ambition into working systems. We are a team of outdoor enthusiasts and experienced growth hackers who love solving hard problems and believe the right data can transform and propel growth.