Billing Team Lead

What you'll do:

• Lead the billing team: Manage, coach, and develop 4-5 Billing Specialists through regular 1:1s, feedback, and performance reviews.
• Own biller and customer performance: Track KPIs, run portfolio reviews, audit specialist work for accuracy, and report to RCM leadership.
• Handle billing escalations: Serve as escalation point for complex denials, payer disputes, and aged claims; partner with client teams.

What you bring:

• 5+ years behavioral health billing experience, including 2+ years leading a billing team.
• Deep knowledge of behavioral health revenue cycle: claims, authorizations, denials, appeals, and payer follow-up.
• Confidence working directly with client stakeholders and payers, strong judgment on escalations and prioritization.

What success looks like:

• First 30 days: Know every customer in your team's book, their payer mix, and where A/R stands.
• First 90 days: Escalations handled consistently, client check-ins on set cadence, team KPIs reported weekly.
• First 6 months: Measurable gains in days in A/R and denial rate, core workflows documented in SOPs.