Order Management Specialist, Returns

As an Order Management Specialist, Returns, you will be given an opportunity to utilize your expertise here in Motive. You will be helping our Operations department with Sales order completion, Order Form generation, Churn Management, Modifications and everything which is relevant to processing inbound and outbound shipments along with it’s SFDC representation. Challenging legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or work-around based on that analysis. You will also process customer replacement requests, ensuring accurate entry and tracking in the system. Provide clear instructions to customer support & customer success on return procedures, shipping requirements, and refund or replacement options. Working on returns cases, Sales Order creation for additional hardware, Churn processing/management and helping Sales and Fulfilment teams through quote to cash process. You will be handling Account reconciliations and Guiding stakeholders on returning equipments.