Job Description
The Anomali Support team is searching for a dynamic and resourceful US Technical Team Lead to engage with customers and Anomali employees to resolve customer issues. This individual will focus on establishing relationships by identifying needs and developing strategic action and communications plans that address customer issues. The incumbent will be joining a team that provides world-class technical customer support to enterprise customers and partners while working with other geographical units to ensure that customer satisfaction is met in every form. Anomali is a fast-paced company with enormous growth potential for your career.
Key responsibilities include serving as an advocate for the customer, ensuring escalations are resolved, performing post escalation follow-up, coaching the Support team, assisting the VP of support, assigning tickets to Support Engineers, facilitating backlog reduction, working with support leadership, and providing leadership and facilitating open communication. Command of common support systems; SFDC/SDFC Service Cloud/Confluence/Jira is needed.
About Anomali
Anomali is headquartered in Silicon Valley and is the Leading AI-Powered Security Operations Platform that is modernizing security operations.