Senior Customer Experience Strategy Manager

The Senior Customer Experience Strategy Manager is responsible for designing and continuously improving a seamless, data-informed customer journey. By integrating end-to-end journey mapping with actionable feedback loops and strategic insights, this role ensures our customers’ voices are embedded in everything we do, enabling exceptional experiences and business impact across every stage of the customer lifecycle. We’re seeking a strategic, detail-oriented Senior Customer Experience Strategy Manager to own the vision, operations, and optimization of our customer journey and feedback ecosystems. This is a hybrid role combining Customer Journey Management and Voice of Customer program leadership. The ideal candidate is a systems thinker who can distill complex customer interactions into actionable insights, drive cross-functional alignment, and champion the customer across the business.