VP, Client Service (MarTech)

Role & Responsibilities:

• Own and grow a portfolio of strategic healthcare client accounts, with accountability for revenue growth, executive relationships, delivery success, and overall client satisfaction.
• Develop and execute multi-year account growth strategies, identifying opportunities to expand digital transformation, marketing technology, and experience-related services.
• Serve as a trusted advisor to C-suite executives, lead executive business reviews, and oversee commercial and operational performance including pipeline development, revenue forecasting, and margin management.

Preferred Qualifications:

• 14+ years of experience in technology consulting, digital transformation, or strategic client account leadership, preferably within healthcare.
• 10+ years leading technology-enabled business transformation initiatives, including digital modernization and enterprise transformation programs.
• Experience working with enterprise marketing platforms such as Adobe Experience Cloud and Salesforce, and understanding of AI-enabled marketing and personalization.

Commercial & Financial Management:

• Demonstrated success managing and growing strategic enterprise client accounts with direct accountability for revenue growth and commercial performance.
• Strong skills in revenue forecasting, pipeline development, profitability, margin management, contract negotiations, and risk mitigation.
• Proven ability to identify growth opportunities, develop account strategies, lead complex sales pursuits, and negotiate enterprise consulting agreements.