Specialist I, Client Support

Grow Therapy

Remote regions

US

Salary range

$50,000–$50,000/yr

Benefits

13w maternity

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What You’ll Be Doing:

  • Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat.
  • Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall.
  • Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists.

You’ll Be a Good Fit If:

  • You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication
  • You love problem solving; you’re naturally curious, especially about health tech
  • Your work ethic is defined by kindness and empathy, prioritizing Customer Experience over everything else

Full Time Employee Benefits:

  • Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
  • Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
  • Financial Wellness: 401(k) program and equity opportunities.

Grow Therapy

Grow Therapy aims to be the trusted partner for therapists growing their practice, and patients accessing high-quality care. They are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients with over ten thousand therapists.

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