Specialist I, Client Support

What You’ll Be Doing:

• Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat.
• Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall.
• Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists.

You’ll Be a Good Fit If:

• You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication
• You love problem solving; you’re naturally curious, especially about health tech
• Your work ethic is defined by kindness and empathy, prioritizing Customer Experience over everything else

Full Time Employee Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.