Job Description
As a Scaled Customer Success Manager, you will be responsible for managing a diverse portfolio of Airtable Enterprise accounts at scale. Your responsibilities will include delivering high impact and time-based engagements for a large volume of customers across onboarding, adoption and value stages. You will carry out mutual onboarding plans, monitor customer adoption, drive value business reviews, help identify growth opportunities, document customer use cases and contribute to customer holistic account/success plans. You will also act as a teacher, empowering and coaching customers to successfully launch and capture value from Airtable, accelerate adoption, manage opportunities for customer programs, protect revenue, engage with customers, and share common themes to help shape our low-touch engagement model. Furthermore, you will serve as the voice of the customer internally and partner with our implementation team to deliver a world-class onboarding experience.
About Airtable
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes.