Act as the primary customer advocate for assigned enterprise accounts.
Ensure technical challenges are addressed efficiently and customer operations remain stable.
Coordinate cross-functional teams to resolve critical escalations and manage implementation risks.

Key Responsibilities:

Conduct regular customer meetings to understand evolving business needs and technical challenges.
Develop mitigation plans and support successful implementation of technical solutions.
Track account health, identify risks, and report recommendations to management.

Requirements:

Eight or more years in a customer-facing technical role in information security or technology.
Hands-on experience with key management, data protection, encryption, and hardware security modules.
Strong communication, relationship-building, and organizational skills.

Benefits:

Company-paid health, dental, and health spending account.
Retirement savings plans with company contributions and matching.
Fully remote work arrangement within Canada.

Confidential

The company is a technology organization focused on information security, key management, and data protection solutions. It operates with a remote-first culture that values customer satisfaction, cross-functional collaboration, and continuous improvement.

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