Customer Support Manager

You will play a key role in ensuring customer success. In this position, you will define and execute on Kivo’s customer support (troubleshooting issues, answering inquiries, and ensuring a seamless user experience) and implementation support (helping onboard new customers, configuring the platform, and training users). This position requires to provide support to customers via email, chat, and ticketing systems, ensuring timely and effective resolution of issues. Also you will troubleshoot and diagnose technical problems, escalating complex issues to the appropriate teams when necessary. Maintain a strong understanding of Kivo’s platform to assist users with navigation, configuration, and best practices. Document common issues and solutions to improve internal knowledge bases and self-service resources.