IT End User Services Specialist

Responsibilities:

-Provide on-site and/or remote support.

-Perform maintenance and troubleshooting.

-Repair desktop, notebook, and mobile PC workstations.

Key Tasks:

-Troubleshoot complex hardware and software issues.

-Work on multiple projects as a team member.

-Act as a subject matter expert in one or more areas.

Daily activities:

-Respond to incidents, diagnose, and resolve complex problems.

-Provide guidance to other team members.

-Contribute to knowledge management database for problem resolution.