National Customer Success Manager - Automotive AI

This is an opportunity to be at the forefront of the leading AI company in the automotive space. Podium’s AI is a virtual team member that directly contributes to sales/service outcomes for our customers. You will own your territory and act like an arm of the dealerships you support. You will be charged with orchestrating a seamless onboarding experience and driving their ongoing success.

Our mission at Podium is to make business and customer communications more effective, convenient, and streamlined with our products that leverage AI. The CSM team provides exceptional experiences for our customer base while increasing usage of the platform and driving down churn.

You will serve as the primary post-sales point of contact for our large Automotive dealerships using our AI products, act as the quarterback for a regional territory of our largest automotive customers, serve as both a consultant guiding dealerships through their AI transformation and as the primary point of contact for inquiries, issues, and escalations, utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products, proactively engage with customers during the renewal process to secure renewals and drive customer retention, regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage and proactively anticipate and address potential challenges to ensure a seamless customer experience. Develop strong relationships with customers and become a trusted advisor. Work cross-functionally to relay product feedback.