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WHAT YOU'LL BE DOING:
- Own the front line of customer support across chat, email and video, resolving issues end-to-end.
- Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed.
- Identify patterns in customer issues and turn them into process improvements, knowledge base content, and actionable insights.
What Success Looks Like:
- Operate independently with high judgment, managing your own time and priorities.
- Consistently resolve complex technical issues with confidence and speed.
- Proactively refine key support processes and think in systems.
What You Bring:
- 5+ years in customer or technical support within a B2B SaaS environment.
- Strong troubleshooting skills and creative problem-solving.
- Experience with tools like Zendesk, Intercom, Jira, Linear.
Fyxer
Fyxer builds an AI executive assistant that handles emails, scheduling and follow-up for client-facing roles. The company grew from $1M to $30M ARR with a team of just 32 and fosters a culture of agency and zero bureaucracy.