Remote Corporate Call Center Representative

As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the first point of contact for patients, referring doctor offices and pharmacies, assisting them with inquiries, appointments, medical information, and providing outstanding customer service. Responsibilities include Answering incoming calls, Scheduling appointments, Verifying patient information, Updating electronic health records, Providing information about healthcare services, Handling patient complaints, Collaborating with medical professionals, Maintaining physician schedules, Documenting call interactions, Adhering to HIPAA regulations, Participating in training, Achieving call center performance metrics, Handling high call volumes.