Key Account Success Advisor

The Key Accounts Success Advisor is a crucial member of the Success Team. This role involves serving as the primary point of contact for assigned key accounts, providing proactive guidance and support. A deep understanding of client business goals, workflows, and challenges is needed to drive product adoption and success. Regular check-ins, business reviews, and strategic planning sessions with key clients are essential, along with cross-functional collaboration with Sales, Product, and Support teams to ensure seamless onboarding and ongoing engagement. This position focuses on identifying expansion opportunities within accounts, driving upsells and renewals in partnership with the Sales team. Monitoring key customer health metrics and proactively addressing issues to prevent churn are crucial. Advocating for customers by gathering feedback and relaying insights to internal teams to improve the product experience is also a key component. Providing training and best practice recommendations to enhance client usage of the platform and assisting in the development of client success resources are additional responsibilities.