Technical Account Manager

Job Responsibilities:

• Team up with other TAMs to lead strategic enterprise customers through all stages of their Camunda adoption journey, providing trusted technical advisory services.
• Guide the creation and execution of tailored technical adoption plans to maximize business outcomes and ensure long-term success for clients.

Technical Duties:

• Conduct technical deep dives into platform architecture and deliver hands-on guidance, best practices, and advisory services to both business and technical stakeholders.
• Proactively identify and remove execution risks by performing platform health checks, facilitating escalation management, and advocating for customer needs internally.

Collaboration and Engagement:

• Foster strong, collaborative relationships with cross-functional Camunda teams including Customer Success Managers, Consulting, Support, Product, and Engineering to drive measurable customer outcomes.
• Regularly spend time on-site with accounts for key milestone interactions to deepen partnerships and accelerate strategic initiatives, with travel up to ~30% during certain periods.