Account Management Team Lead

Every day, hundreds of people come to Atticus for help securing disability benefits or insurance payouts. Our job is to match them with local law firms that know the terrain—from San Francisco to Tuscaloosa. These firms excel at the law, but many struggle with intake, follow-up, and client conversion. Our Account Managers (AMs) close that gap: they coach firm owners, install better processes, and resolve day-to-day issues. Now we need a player-coach to lead the AM team, scale the function, and raise the bar. The role includes owning a team of 5+ AMs; setting clear KPIs; auditing tools & workflows; scaling the team; building playbooks and processes; driving performance; and owning the vision. Applicants should have 3–5+ years managing Account Management / Customer Success teams that serve SMB clients, ideally in a marketplace or tech-enabled services company. You should thrive on ambiguity and ownership and be tool-savvy.