Staff Outbound Product Manager

The Customer and Industries Workflows business unit products enable organizations to create seamless customer experiences and drive fierce customer loyalty. This position reports to the Senior Manager of Outbound Product Management – Financial Services, Customer and Industry Workflows. Outbound Product Managers are key to helping us scale. Outbound Product Managers combine a deep understanding of our product capabilities as well as market dynamics, with a passion to inform roadmaps and help our GTM, partner, and customer ecosystem understand the value delivered. The goal is to create high-quality enablement content that highlights the value of product innovations, particularly focusing on workflows and task orchestration for service teams and supporting departments. It includes developing a deep understanding of customer use cases and success outcomes to help influence the product roadmap. By documenting these insights, you can ensure alignment with customer needs and expectations. As a trusted resource, you’ll promote the product vision, collaborating with industry influencers, strategic partners, and influencer firms. Close coordination with Inbound Product Management, Product Marketing, Product Success, and Technical Alliances is crucial to defining product strategy and ensuring smooth execution across all teams. Guiding cross-functional teams will be essential to accomplishing these shared goals.