Supervisor, Billing Operations

This position is needed to support the order management and billing function, working closely with Deal Operations, Revenue Accounting, and Sales to see orders through to invoicing, supporting a team out of India, and partnering with global team members in India, Ireland, and the United States. As a Supervisor, you will lead and supervise an international team of analysts in order management and billing operations to ensure timely and accurate order processing, including invoice generation. Also, this role requires you to respond to or provide resolutions for internal and external customer inquiries in a timely manner, including handling escalations from billing, collections and order management analysts. Furthermore, you will also execute and own SOX compliant month end reconciliations over billing and provisioning, ensuring completeness and accuracy, and support quarterly and annual inquiries, requests, and activities originating from external and internal auditors and tax consultants. Finally, you will participate in and coordinate new process implementations, operational improvements, system enhancements, and training new team members.