Customer Success Manager

You’ll play a foundational role in delivering on Vitable's promise of better care. You’ll help shape the customer journey from onboarding through renewal, building and executing strategies that drive retention, deepen engagement, and fuel revenue growth within our existing client base. You’ll be an advocate for our customers and a connector across internal teams — sharing insights that guide product development, improve service delivery, and enhance the overall client experience.

Cultivate and maintain strong relationships with customers, ensuring their satisfaction with our products and services; act as the primary point of contact for customer inquiries and issues, providing timely and effective solutions; drive proactive client communication to ensure renewals are won with ease.