Customer Support Coordinator

Key Responsibilities:

• Respond to client inquiries and provide timely, professional support, assisting with coordinating scheduling and service requests.
• Maintain accurate client records and support documentation, communicating via email, phone, and online platforms to track and follow up on open requests.
• Review service details for accuracy and provide general administrative and customer support, collaborating with internal teams to ensure a smooth client experience.

Qualifications:

• Strong written and verbal communication skills, with excellent organizational skills and attention to detail.
• Comfortable using online systems and customer support tools, with the ability to manage multiple tasks in a remote environment.
• Customer service or administrative experience is preferred, along with reliable internet access and the ability to work remotely.

What We Offer:

• Flexible remote work environment with step-by-step onboarding and ongoing support for a reliable and self-directed virtual workspace.
• Opportunities for growth and advancement based on performance in a supportive and collaborative team environment.
• Competitive annual salary range and a focus on delivering a positive client experience in travel, hospitality, or event-related services.