Lead Client Technical Analyst - Healthcare (Remote)

Reporting to Experian Health leadership, the Lead Client Technical Analyst is a subject matter expert around the products sold by Experian Health that are supported on the team they are on. This position will assist the Manager with training, quality assurance, escalations and other general tasks as needed within the team as well as taking on casework and projects as assigned. You'll have opportunity to: Learn how Experian Health products work and integrate across all platforms Understand how new product and service changes impacts support Master the same responsibilities as Tier 2 Analysts including Seniors Respond to all issues submitted/escalated Assist with escalations and quality assurance to improve level of service Provide internal support regarding workflow, knowledge article management Serve as support expert in meetings/escalations Identify areas for process improvement and training needs Manage multiple projects concurrently including leading special projects Mentor and train new and existing representatives Act as the back up for the Manager