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About the job:
- Shaping how Customer Success engages, operates, and delivers value at scale.
- Defining the vision, roadmap, requirements, and cross-functional alignment.
- Accountable for sprint planning, backlog prioritization, delivery.
What you’ll do:
- Design and optimize Customer Success processes and workflows.
- Manage day-to-day user support, including troubleshooting, customizations, and user administration.
- Monitor system performance, usage, data integrity, and user activity to guide continuous improvements.
Why you should join Contentsquare:
- Virtual onboarding, Hackathon, and various opportunities to interact with your team
- Work flexibility: hybrid and remote work policies
- Multiple Employee Resource Groups, that offer a safe space for individuals
Contentsquare
Contentsquare is an all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide and aim to create an inclusive workplace.