IT Manager

We are seeking an IT Manager to lead Super.com’s Enterprise IT service team, overseeing global IT support, infrastructure, device management, and service delivery. This role blends hands-on technical leadership with strategic execution to scale systems, drive automation, and deliver an exceptional employee experience while maintaining a strong security posture. The ideal candidate is a people-first leader who thrives in fast-paced environments, balances operational excellence with innovation, and consistently drives measurable improvements in IT efficiency and reliability. Oversee the digital workplace environment, including device management, identity services, communication platforms, and cloud-based collaboration tools. Manage and mentor the IT support team, including performance reviews, coaching, and professional development. Establish and monitor key performance indicators (KPIs) for incident resolution, response times, and customer satisfaction. Implement IT support policies, procedures, and best practices. Manage vendor relationships and evaluate third-party service providers. Drive continuous improvement initiatives to enhance service quality and operational efficiency. Ensure compliance with information security policies, data protection regulations, and industry standards.