Job Description
Our Caregiver Support team is a vital part of ensuring every ride is delivered smoothly and safely. You will support the business through the following responsibilities: Provide outstanding support to current and potential caregivers, prioritizing their engagement and satisfaction. Achieve complete resolutions for caregiver inquiries and issues. Collaborate cohesively with the broader Customer Support & Operations Department teams to ensure a positive experience & facilitate smooth and safe rides.
Build trust and comfort with caregivers through excellent customer service. Communicate effectively with caregivers via phone and email & conduct call and messaging campaigns to customers as needed Troubleshoot questions about our app and website, as well as recognize trends in issues and complaints to suggest changes to improve service. Provide ride and account assistance to caregivers and their riders, consistent with HopSkipDrive policy and procedures. Provide solutions that are complete and customer-focused. Complete projects and other support tasks as directed by support leadership
About HopSkipDrive
HopSkipDrive is a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care.