Personalized Support Expert 2

As a Personalized Support Expert, you will be a member of the Global Personalized support team, supporting top tier customers. You will be responsible for handling a variety of Twilio products while also working and collaborating with the Technical Account Managers (TAMs.) The Global PSE team advocates for our TAMs’ customers as if they are their own while providing 24x7x365 coverage, managing specializations and guarding the queue. In this role, you will use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams. You will work with our customers' and partners' developers, architects, and support personnel to resolve problems. You will also collaborate with your teammates, the Twilio Product and Engineering teams including filing JIRAs to report reproducible bugs. Be ready to assist our customers when they need us.