Job Description
As a Sr. Technical Success Manager at Zscaler, you will guide customers through their Zero Trust journey and will be the customer’s central post-sales point of contact, helping them adopt and maximize their usage of Zscaler's solutions to secure their digital transformation objectives. Your role centers on providing expert advice, building relationships, and ensuring successful solution adoption for Zscaler’s customers. Based remotely in Brazil and reporting to the Manager of Technical Success, LATAM you will be responsible for:
Building and nurturing relationships with key customer stakeholders & operational service owners in order to define and prioritize the strategic alignment between your customer’s objectives and Zscaler’s goals.
Offering technical guidance, product insights, and best practices for integration, expansion, and operationalization of Zscaler solutions for your customers through the development of customized technical strategies/plans.
Providing technical expertise & organizational skills to manage escalations and coordinate resolutions with internal and external teams.
Working proactively with internal and external teams to identify adoption insights, develop adoption/risk plans, and partner with Zscaler teams to manage and mitigate risks to your assigned customers.
Participating in the creation, updating, and sharing of intellectual capital (training, knowledge base articles, best practice guides, playbooks, runbooks, etc.) to help make the Customer Success team better, stronger and faster.
About Zscaler
Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure with their cloud native Zero Trust Exchange platform.