Customer Support Specialist

First-line support includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English; Provide consultations about our products and services, such as Cloud, Hosting, AI and more. You will resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed. Shift runs from 21:00 to 09:00 local time , totalling 12 hours of work time, including a 1-hour break. Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security.