Job Description
Ensure customer success by providing enterprise-level support to our customers and partners. Cribl is a remote-first company with a mission to unlock the value of all observability data, shipping phenomenal products and doing good by our customers and communities. As a Senior Technical Support Engineer, you will develop a deep technical understanding of Cribl Stream and their other products and provide extraordinary technical support to Enterprise customers across various channels such as Slack, email, online meetings, etc.
You will research, diagnose, troubleshoot and identify solutions to resolve customer issues as well as follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues. Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions. This position may require stand-by, on-call, or off-hours duties.
About Cribl
Cribl is a serious company that doesn’t take itself too seriously, looking for collaborative, curious, and motivated team members who are passionate about putting customers first.