Head of Customer Solutions

As the Head of Customer Solutions, you are responsible for overseeing a talented team that manages customer implementation, support and enablement. This expansive role oversees a significant portion of the customer’s post-sale journey, including customer renewals. Ideal candidates have direct experience building high performing teams that obsess over improving every part of the customer’s experience with Esper. You will oversee the entire post-sale customer journey including onboarding, support and enablement and ensure customers realize value quickly and continuously throughout their lifecycle. You will also drive best-in-class customer outcomes and satisfaction and organizational maturity by structuring the team around functional specializations. You will collaborate with Sales, Product, Engineering, and the Leadership team to be the voice of customer, including shaping roadmap priorities. Become an “Espert”.